Washington County Consolidated Communications Agency
Excellence in Emergency Communications

WCCCA Employment

Employment Opportunities

Dispatcher



Job Announcement


Posted: Wednesday, October 10, 2018


Closing Date: Friday, November 02, 2018 at noon (12:00 PM)


Salary Range: $3953 - $5749 monthly


About WCCCA

Washington County Consolidated Communications Agency (WCCCA) is the second largest 9-1-1 center in Oregon. We are a creative, innovative center that takes pride in customer service and high quality work. We are a stand-alone unit of local government comprised of 92 employees, 64 of which are dedicated 9-1-1 dispatchers. The Operations Department is overseen by the Operations Manager and is comprised of the 64 Calltakers/Dispatchers and 6 Operations Supervisors.

For more information about us, please visit our website at http://www.wccca.com/about.

About this Position

This entry level position begins with Calltaker training and transitions to Police Radio training once calltaking duties are mastered.

Duties

Job duties may include but not limited to the following:

  • Receive telephone calls utilizing complex telephone equipment, listen to callers to accurately ascertain the nature of the call and prioritize information according to standard procedures.
  • Maintain accurate record of events, written logs and reports of action taken that may be used in legal proceedings.
  • Use an array of complex references and resources such as Agency directives and standard operating guidelines, training manuals, medical dispatch cards, maps, phone directories, reverse directories and other resources to solve questions, determine appropriate course of action and provide correct level and type of service to the public.
  • Rapidly scan incident report display for information accuracy and adequacy before forwarding to Dispatch and control conversation to quickly gather vital information using a courteous but efficient telephone style.
  • Receive and rapidly triage emergency and non-emergency telephone calls utilizing complex telephone, mapping and computer aided dispatch (CAD) equipment.
  • Listen and comprehend phone calls and public safety field unit radio transmissions and accurately evaluate information to determine appropriate action(s) to be taken in a timely fashion.
  • Ability to use a phone, computer and a radio simultaneously. Ability to effectively use and monitor multiple computer screens.
  • Maintain and monitor status of public safety field units and assign requests for emergency and non-emergency services to the appropriate unit(s) utilizing a computer-aided dispatch terminal and complex radio system.
  • Maintain a positive customer service attitude with citizens, users, co-workers and management, often under pressure and time constraints.
  • This position is designated as Essential Personnel. Essential Personnel are expected to report to work on time during extreme weather conditions.
  • Work shifts that span 24-hours (day, swing and graveyard) to include weekends and holidays.
  • Work overtime as required.
  • Wear Agency approved uniform.
  • Position is represented by a Collective Bargaining Unit.

  • Knowledge, Skills and Abilities

    Skill in effectively communicating in English over the telephone with a variety of people of various educational, ethnic and social/cultural backgrounds; prioritize complex incidents based on a number of situational variables following established policy; quickly deciding on an appropriate course of action; write clearly, accurately, concisely and legibly; establish and maintain effective working relationships with other employees, supervisors, representatives of other agencies, and the public.

    Knowledgeable of or the ability to learn CAD functions and commands, communication radio systems, telephone operation, LEDS formats, common police fire and medical terms and operation of basic office machinery.

    Skill in typing complex alphanumeric data into a computer system with speed of at least 45 wpm and high accuracy; understanding radio transmissions; multitasking and retaining information over long periods of time.

    Ability to read, interpret and apply agency standard operating guidelines, administrative directives, and user agency protocols, some of which may change frequently; read and comprehend complex written material containing technical, legal and medical terminology; adjust to frequently changing workloads; adhere to the ethical and legal standards required to achieve and maintain Basic Telecommunicator and Emergency Medical Dispatch certification through the State of Oregon; participate in mandatory training.

    Ability to work in close proximity to dogs in the workplace.

    Minimum Qualifications

  • Type 45 WPM, NET
  • High school diploma or GED certification
  • 18 years of age at the time of application
  • Possess at least 1-years of customer service experience
  • Possess at least 1-years of computer data entry and retrieval of information
  • No disqualifying criminal history
  • Experience and Education

    Any combination of experience and training that would likely provide the required knowledge, skills and abilities is qualifying.

    Please refer to the job description for a more comprehensive list of the duties and qualifications for this position.

    Benefits

  • Health Benefits: We offer excellent medical, dental and vision plans through Regence Blue Cross, Kaiser, Delta Dental and VSP vision care.
  • Employee Assistance Program (EAP): This program provides strictly confidential counseling (in-person or e-support) and referral services for all benefit eligible employees and their family members enrolled on their insurance plan.
  • Health Care and Dependent Care Flexible Spending Accounts (FSA):These voluntary plans are designed to provide you with tax savings on certain health care and dependent care expenses.
  • Life Insurance: WCCCA provides a specified amount of Life Insurance and Accidental Death and Dismemberment insurance to you. You can also choose to add more coverage for yourself, your spouse and your dependents at your cost.
  • Long-Term and Short-Term Disability: Coverages provided by CIGNA and AFLAC.
  • Retirement:This is a State of Oregon Public Employee Retirement System (PERS) covered position. You will be enrolled in the PERS program automatically after fulfilling the required waiting period. Most PERS eligible employees pay a 6% employee contribution, however; WCCCA “picks up” this 6% employee contribution for its PERS eligible employees.
  • Deferred Compensation: If you are a benefit-eligible employee, you are invited to participate in the 457 Deferred Compensation Plan. This voluntary program allows you to save money and defer taxes until you take distribution at retirement. If enrolled in this plan, WCCCA will match 1% of your gross wages after a one year waiting period.
  • Paid Time Off:WCCCA offers generous paid time off benefits such as vacation time, holiday leave and sick leave.
  • Bilingual Pay:WCCCA offers bilingual incentive pay for authorized second language. Employees are required to take and pass a proficiency test before bilingual pay is granted.
  • Dogs in the workplace:WCCCA understands the benefit of dogs in the workplace and is a dog friendly employer.

  • Veterans Preference

    If you have been discharged, or are a disabled veteran, you may qualify for veteran’s preference points. If you feel that you qualify as a veteran, please submit a copy of your DD214 to qualify for veteran’s preference points. If you feel that you qualify as a disabled veteran, please submit a copy of your DD214 along with a Veteran’s Administration letter stating your disability to qualify for additional veteran’s preference points.

    Veteran’s preference points cannot be honored without supporting documentation. You must submit the required veteran’s preference documentation with your application.

    Disabilities

    Applicants with a disability may request reasonable accommodations, through contacting Jennifer Kilcoin, in any step of the process to assist them in demonstrating their qualifications to perform the duties of the position for which they are applying.

    Application and Selection Process

    To apply you must submit a completed Washington County Consolidated Communications Agency (WCCCA) application, supplemental questionnaire and any other required paperwork such as Veteran Preference documentation.

    Applicants, who submit a complete and timely application packet and meet the minimum qualifications, skills and abilities, will be notified via email with the date, time and location of the first round of testing. Note: Applicants invited to the first round of testing will be required to provide proof of their current typing ability (within the last 6 months). Typing speed must be a net of at least 45 words per minute (WPM).

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    Testing for this position consists of several steps, including but not limited to: aptitude test, skills based test, oral board interview(s), background investigation, psychological examination, physical capacities examination, and drug test.

    This recruitment will be used to establish an eligibility list to fill both current and future vacancies in this classification. Final appointment is determined by the Director.

    Applications can be submitted online by using the following link: http://www.wccca.com/dispatchapplications/application.aspx

    You can also submit your application via e-mail or standard mail.

    E-mail:
    recruitment@wccca.com

    Standard mail:
    WCCCA
    Attn: Human Resources
    17911 NW Evergreen Place
    Beaverton, OR 97006

    Questions regarding the position or recruitment process can be directed to Jennifer Kilcoin at 503-690-4911, ext. 206 or jkilcoin@wccca.com

    ANY APPLICATION NOT FILLED OUT COMPLETELY WILL BE AUTOMATICALLY DISQUALIFIED

    Position Closes: The position will close on Friday, November 02, 2018 at noon (12:00 PM).
    Applications received after 12:00 PM will NOT be considered.



    Optional Information Session

    WCCCA is hosting an optional Information Session which will provide you with an overview of what being an emergency dispatcher entails, some background on WCCCA and explain the recruitment process. You are not required to attend to apply for the position.

    Optional Information Session
    17911 NW Evergreen Place
    Beaverton, OR 97006

    Thursday, October 25, 2018 from 6:00 p.m. to 7:00 p.m.

    Please RSVP to jkilcoin@wccca.com as space is limited.