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Total Responses: 229
"Police were very thorough from start to finish."
"No complaints. Everything went perfect. Thank you for making a difficult time on our end go so smoothly in getting help."
"I would never abuse the service as I have heard others have; we in Washington County are so fortunate to have this service and the dedicated professionalism demonstrated. Thanks to all of you."
"Nothing I could add, they were perfect. We love WCCCA!"
"You all do a great job!! We are so grateful for our police force!"
"excellent professional help!"
"Very friendly, courteous, and prompt service, thank you."
"It went great - thank you."
"I really appreciated the call back from the dispatcher. She called to give me an update on the suspicious person I called about. Turns out the person was legit and that call back information put my mind at ease. Thank you for your professionalism."
"Very impressed with my entire experience from phone call to ambulance first responders. Everyone was so calm and professional."
"report on potential abandon car"
"Wonderful fast and easy to follow"
"Suspicious men in backyard of house across the street from me."
"Llama in my yard"
"Broken water pipes during the freeze, I couldn't locate the water turn-off valve."
"Neighbor fell on icy sidewalk"
"Telemarketer was calling land line every 30 mins. After researching on-line about how to deal with this issue, I put a trace on several of the calls and reported to non-emergency dispatch line. Was informed that this was not the way to deal with it and was directed instead to phone company."
"I reported prowlers around an empty house that was for sale. It was a group of five teenagers, and the had returned several times that night."
"Something was making scratching noises against the front door. It made my cat afraid. It happened twice."
"Advise for strange encounter with someone coming to my house uninvited related to a previous auto accident."
"Yes, AND she let me finish my sentences without interrupting."
"Really helped with situation. Made me feel safe, let me know help was on the way."
"She seemed skeptical of the emergency at first, perhaps I was too calm - she seemed reluctant to send an ambulance. It turned out our neighbor broke his hip in two places. This was definitely an emergency."
"The call taker was able to quickly send the right assistance."
"She seemed to question that I only needed transport to the hospital. I explained I had spoken with our doctor and transport was his request."
"I explained the situation to the call taker and was told it would be wise to make contact with an officer in order to document (report) the occurrence in its entirety from my perspective."
"The call taker was helpful in assisting me to determine what could/might be creating the sounds; gun range within several miles or perhaps hunters."
"Criminal or non-criminal"
"The police came to check the car. I only wanted to speak with someone on the phone."
"I appreciated the calming diction and tone"
"As I said before, made me feel safe."
"She was calming and confident. A good combination for making me feel all was under control."
"The call taker was very professional and concerned over the phone."
"Again, the call taker positively took control of the situation. If not for him, I probably wouldn't have contacted an officer and the situation would be even more in limbo."
"She was very nice and courteous"
"I appreciated the Call Taker very much!"
"I was very frustrated with the call taker who kept interrupting as I was trying to identify the location of the fire and where the response team needed to go."
"Very professional. Couldn't ask for anything better."
"The Call Taker also came across as friendly, yet professional."
"Yes he was. I really appreciate his knowledge. Everything happened as he said."
"The call taker's experience was invaluable because he expressed that from his experience at least it covers (covered) ME, I decided to get in contact with an officer and tell the officer what I knew."
"I felt that the call taker was sincere & knowledgeable about the area I live in and in pinning down some possibilities."
"Again found her to be interruptive and did so in spite of requests at the time, for her to let me finish before she kept blurting in the obvious like "get out of the house""
"Very knowledgeable and was very good at the job they do. They made me feel good."
"She was unsure about the location of the car I was concerned about. I gave her my address and stated that the car was at the back entrance of the cemetery."
"He was quickly able to understand my concerns"
"Calm and knowledgeable"
"Call Taker did not make me feel like I interrupted her day. I really appreciate that."
"Did a wonderful job."
"Yes, and he made me calm also."
"Very calm, very concise, spoke clearly."
"Yes, they made me feel at ease and that everything was going to work out."
"She had a little difficulty hearing me as my cell phone was not getting a clear signal."
"The call taker was very busy the night I called and they seemed rushed on the phone to take down my information so I was worried that they didn't get my information correct but I got a follow up call from the police sergeant on duty so I was able to explain the issue further."
"I cold understand every word and with both of us calm this was taken care of in a timely manner."
"She said she would send an Officer out; I happened to be getting my mail when her arrived -Gosh - he was also so pleasant."
"Asked me all the right questions."
"The police came and talked with the men. The three men soon left the yard after the talk. I don't know if they lived there or not. Not seen again."
"Not a first, but eventually she did."
"The Officer came and patrolled around the apartment complex."
"And gave a general timeline that made me feel, again, like all was on track."
"The call taker informed me that a response would be coming soon for the responding officer. I received a call back in a reasonable amount of time."
"They arrived very quickly"
"She told me that an officer would be calling me."
"A deputy was sent to take a report, very nice young man."
"Yes, but on another call we made in November my had a stroke and the 911 Operator really helped with calming me down so I could help my wife."
"Didn't know at the time if medical was needed. Police called it in."
"He asked me immediately for medical assistance, but thank God that I didn't."
"She asked if I could still breathe, I said Yes"
"Just needed husband picked up after fall"
"She did ask if Mom was conscious & breathing and I said yes"
"..for me. My wife, Sally, was the PT and your staff gave excellent advice on how to keep Sally calm."
"Call Taker asked lots of questions about my husband's condition. I assumed she passed answers on to EMT's."
"The situation did not require medical instruction."
"If the highest score is "5", I would give you a "10"."
"The best, you could not have done a better job. Thank you, much love."
"Very happy with the service that was provided!"
"The initial phone call took longer than expected to reach a live operator. I'm not sure if it actually took a long time or if it was perception based since we were in need and feeling overwhelmed.
But overall I am more satisfied."
"They arrived within 10 minutes of a non-emergency call and found the buried turn-off quickly7. They also gave me additional timely advice which I much appreciated."
"A very nice man came and checked even my garden area which has arborvitae in front of it. He was courteous and very helpful. I really appreciated the help sent that night."
"I never found out the outcome."
"We have one of the best Police Forces around. I appreciate all their hard work!"
"Keep up the great work. You guys are under paid and undervalued. Thank you for all you do for us."
"Even though you did a perfect job, you can still call just so I can thank you!"
"Great service on an iced nite"
"I'm just curious if the prowler I described lurking outside was ever found."
"1000% - May God bless you and keep you all happy, healthy and safe."
"We could not have gotten better services from all your professional people, so we cannot thank you enough!"
"My wife is 70 years old - she is Korean. Thank you for being professional. Larry Doyle - 24 years US Army - Retired."
"Call only if you would like. We woke up to 2 fire trucks and 2 dozen firemen in our yard and fire was put out. No one ever tried to wake us up or knock on door or ring doorbell.. which has nothing to do with 911."