About the Agency

Performance Management

The Performance Management department is responsible for quality improvement programs, training, recruitment and hiring, human resources, accreditation, policy review, public information and audio reproduction.

WCCCA is a learning organization and believes in promoting a Just Culture. Our two quality improvement programs (Performance QI and EMS QI) help us see “outside the box”, which allows us to come up with unique and innovative solutions to a variety of issues. The QI programs also help drive the training within our Agency.

This department is staffed by 5 employees, which includes the Performance Manager, a Training Supervisor, 2 Senior Administrative Specialists and a part-time Audio Reproduction Specialist.