About the Agency

Operations

The Operations department primary functions are 9-1-1 call answering and radio dispatch for WCCCA's 17 user agencies. This department is staffed twenty-four hours a day, seven days a week by 66.5 Dispatchers, 6 Operations Supervisors, and 1 Operations Manager.

In 2010, WCCCA Dispatchers handled 450,504 telephone calls and dispatched 533,329 public safety incidents. The Dispatchers are truly WCCCA's front-line customer service representatives for citizens, police officers, and firefighters alike, and strive to meet WCCCA's mission of providing timely, efficient and compassionate communications services to all citizens.