Washington County Consolidated Communications Agency
Excellence in Emergency Communications

Washington County Public Alerts


Public Alerts

Washington County 911 (Oregon) has implemented the CodeRED Public Alerts system. Public Alerts enables WCCCA to send emergency messages to the public on behalf of our police and fire partner agencies. We will use Public Alerts to inform citizens about hazardous situations and suggest appropriate actions. Public Alerts are sent via multiple communications channels, including:

  • Landline telephones – We obtain these numbers from the telephone companies. No citizen signup is required.
  • Cell phones, VOIP phones, text messages and emails – Citizens must provide this information by clicking the Sign Up/Sign In button below.
  • Mobile App – Citizens may download the Android or iOS app to their smart phones.

For first time and returning users, click the Sign In/Sign Up Now button below:

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Frequently Asked Questions

How will I recognize a CodeRED message?
A CodeRED Emergency message will have a caller ID of 866-419-5000. We suggest you program this number in your cell phone as a new contact and use “CodeRED Emergency” as the contact name. If you need to replay the emergency notification message, simply dial the number and you will be able to hear the message again.

What is the CodeRED Mobile Alert App?
The CodeRED Mobile Alert app provides real-time, hyperlocal alerts to those who have installed the app on their iOS or Android smartphones and who have GPS services enabled. When WCCCA, or other emergency services agencies within the United States, publish alerts to the app, subscribers who are within the impacted area will receive a push notification.

Do I need to install the CodeRED Mobile Alert app if I’ve already gone through the signup process on your website?
When you sign up your contact information through our website, you associate it with a fixed address. The system will only contact you if your address falls within the impacted area. In contrast, the mobile app uses your cell phone’s current GPS location, meaning that you will receive an alert if you are within or passing through the impacted area.

Will I be notified in a timely manner?
The time required to complete a voice alert depends on the length of the message, the number of contacts, and the local calling capacity. Depending on these factors, a voice alert could take from as little as seconds to as much as hours to complete. The best way to ensure you receive an alert quickly is by signing up for text and email alerts and/or installing the CodeRED Mobile Alert app. These alerts are delivered much more rapidly than voice calls.

How does WCCCA decide whether to send an Emergency alert?
We generate alerts when there is a threat to the safety, property or welfare of the community. Threats may include gas leaks, hazardous chemical spills, dangerous persons at large, and other similar scenarios. In some circumstances we will send alerts for less immediate situations such as boil water notices and missing persons.

What are Red Day Air Quality and Wood Burning Alerts and how do I sign up for them?
When levels of air pollution exceed federal health-based standards, Washington County Health and Human Services will ask WCCCA to generate an air quality alert. You may find more information about air quality at http://www.co.washington.or.us/air

Red Day Alerts are designed to:

  • Inform the community that the air quality is unhealthy, especially for vulnerable populations like children, older adults and those with respiratory conditions.
  • Prevent additional air pollution by restricting the use fireplaces, wood stoves and wood stove inserts. The restrictions do not apply to those who are low-income and/or rely on wood burning as their only source of heat.

In order to receive Red Day Alerts, citizens must opt in to the Red Day Air Quality and Wood Burning Alerts Community Group. To opt into this group, follow these steps:

  1. Input your contact information in the CodeRED signup form.
  2. Click Verify Now.
  3. Click the option YES, I would like to create a managed account (you must create a managed account to sign up for Red Day Alerts).
  4. Create a username/password and click Continue.
  5. Under the Community Notifications section, click the box next to Red Air Quality and Wood Burning Alerts Group and continue with the signup process.

What is the difference between an Emergency Alert and a General Notification?
An Emergency Alert informs people of situations that immediately threaten their life and property. Emergency Alerts will inform citizens about the threat and suggest appropriate actions, for example to evacuate or to shelter in place. An Emergency Alert will typically be followed by an all clear message after the threat has been controlled. These alerts will be sent via all communications channels:

  • Landline telephones - WCCCA obtains these numbers from the telephone companies. No citizen signup is required.
  • Cell phones, VOIP phones, text messages and emails – Citizen must provide this information through the signup form.

A General Notification could include various situations that impact community health and safety, but do not pose an immediate threat to life and property. General Notifications will be delivered as voice calls, text messages, and emails. They will only be delivered to citizens who have used the signup form and left the General Notification box checked.

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