User's Guide to the 9-1-1 System

When Every Second Counts...CALL 9-1-1

What is 9-1-1?

9-1-1 is a three-digit telephone number that you can call 24 hours a day for police, fire, or medical emergencies.

Why 9-1-1?

It saves valuable time in an EMERGENCY. According to nationwide statistics, it can take up to 2 1/2 minutes to find your telephone directory and another 30 seconds to locate the correct number. In an EMERGENCY, 3 minutes is a long time---time that can be saved by remembering to call 9-1-1.

How does 9-1-1 Work?

When you call 9-1-1, your call is received by a trained communications specialist who takes your information. Then, the appropriate police, fire, and/or medical services team located in your area is notified, and service is dispatched. Hence the term "9-1-1 Dispatcher".

When should 9-1-1 be used?

Call 9-1-1 for police, fire, and medical service when an EMERGENCY response is needed.

How do I use 9-1-1?

Remain Calm and speak clearly. Provide the dispatcher with the following information:

• What is happening?
• Where is the location?
• What is your name, address and phone number?

Please remain on the telephone to provide additional information as requested by the dispatcher.
DO NOT hang up until the dispatcher advises you to do so.

For all non-emergency inquiries not involving police, fire or medical personnel, please contact the Washington County switchboard at 503-846-8611 or www.co.washington.or.us.

Learn more about Unintentional Cellular 9-1-1 Calls.

Learn more about How to Request an Information Report of a 9-1-1 phone call.