In an effort to maximize the efficiency of our staff we began using an automated attendant on
our non-emergency line (503-629-0111). We asked our dispatchers/call-takers
about those calls they answer and transfer to another agency most often. The top
two were included in the system and are shown below. It is our goal to route all
calls for service needing an emergency or non-emergency police, fire or EMS response in the
most expedient manner possible.
When you call our non-emergency line you will hear the recording diagrammed below. If you know
you need a non-emergency response just press zero (0). You do not need to wait to
hear that option on the recording.